Refund policy
At Zen Tee, we strive to provide you with the best customer experience and ensure your satisfaction with our products. We understand that sometimes errors can occur, and we want to make things right for you.
Please review our refund policy below.
Refund Policy
Our products are generally non-refundable, unless damaged or otherwise defective. If an item is defective, you may request a Refund or Replacement within 30 days from the date the item is purchased, subject to the terms and conditions below. No Refunds or Replacement will be made after 30 days from the purchase. Contact support@zentee.co for information about receiving a refund or Replacement your item.
If you have accidentally ordered the incorrect size or color of a product, we offer a 50% discount on the price of the shirt on a replacement order, along with keeping the original. This covers the cost for us to reprint the shirt, as we are unable to process returns.
To be eligible for a Refund or Replacement, your item must be unused, in the same condition that you received it and in the original packaging.
Items that are delivered to you defective or damaged may be Replacement for the same item only. If your item is delivered defective or damaged, email us at support@zentee.co within 30 days of delivery of the item.
Items that are not defective or damaged may not be replaced.
This Refund Policy is subject to change at any time, without notice. Please review the Refund Policy on our website for any changes or updates.
| Issue | Required evidence |
|---|---|
| An issue with the quality of the print | A clear photo of the received product laid on a flat surface in which the design and the issue are clearly visible in a single frame. |
| An issue with the print placement (distance from collar, off-center, etc.) |
A clear photo of the received product laid on a flat surface where the incorrect placement is shown with a ruler/measuring tape. There is a tolerance of 0.5" for print placement. |
| Print in the wrong area | A clear photo of the product you received, folded in a way that clearly displays both sides. |
| Wrong product | A photo of the product that was received, with the size tag clearly visible as well. |
| An issue with the product (incorrect size, brand, quality) | A clear photo of the received product where the design, issue, and/or size tag are clearly visible in a single frame. |
| A product sizing issue (manufacturer’s defect) |
A clear photo of the received product being measured according to the measurements provided in the catalog’s size chart. Both the print and the measurement should be clearly visible and the garment should be laid on a flat surface. The tolerance is +/- 1” for adult garments and +/- 0.5” for baby clothing. |
|
Delivery-related product damage |
A photo or video of the received product, where the package, the printed design, and the issue are clearly visible. |
|
Reprinted item has the same issue as the original item |
A photo or video of both the original and reprinted item in the same frame where the issue is clearly visible. |
Return Shipping
Do not return an item to us until after you have contacted us at support@zentee.co and have been instructed on how to proceed.
If an order arrives damaged or defective, or if we sent you the wrong product, we will issue a replacement and you will not be responsible for returning the item.
We are not responsible or liable for returns that are not delivered to us or are lost in transit.
Partial Refunds
The following items may be returned at our discretion for a partial refund:
-- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
-- Any item that is returned more than 30 days after purchase.
Refund Processing
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Your bank’s or credit card issuer’s refund processing may impact the timing of your refund.
Late or Missing Refunds
If you haven’t received a refund after being notified that a refund would be issued, first check your bank account or credit card again and then contact your bank or credit card issuer. It may take some time before your refund is officially posted by your bank or credit card issuer.
If your bank or credit card issuer has not processed your refund after 30 days, please contact support@zentee.co